Hello Luca, you wont be able to do so: OTRS will always get ALL mails from your pop3 server, even if the mail has already been received. So you will get many ticket-duplicates You can of course try to change the POP3 script to move received tickets into a folder, but I dont think the pop3 implementation will allow you so. You may have this possibility with IMAP though. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Luca Domenella Gesendet: Mittwoch, 21. März 2012 17:17 An: otrs@otrs.org Betreff: [otrs] how to disable (temporarily) email delete from server Wichtigkeit: Hoch Hi, we are going to upgrade our OTRS from 2.0.4 to 3.1.2. in order to be able to rollback our customercare manager asked us to disable the erasing of emails from server. In this way if they found problems we can roll back and reapply everything. I think its stupid but.. its just my opinion. Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry) How can I modify such script to do not permit it do delete the email from the server ? Br, Luca Domenella T: +39 0698962316 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.