Re: [otrs] Customizing TicketZoom View

Hi both, On 18.01.2012, at 21:42, Leonardo Certuche wrote:

That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl

On 18 January 2012 15:34, Parag Bhalerao wrote: Hello, I want to customize the TicketZoom view and add one more URL to it.

Parag, why don’t you use TicketFreeText fields with a default value for all created tickets. The value of the field could be setup as link where you even could include ticket attribute values (like title or owner) into the link. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project