Thanks for you help Kind Regards --------------------------- Caspar Kennerdale Operations and Production Manager Web Operations Centaur Media plc 79 Wells Street, London, W1T 3QN 020 7970 4680 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Bright Sent: 14 April 2008 20:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] 1st post and questions Caspar Kennerdale wrote:
Hi
I have just had OTRS installed onto a test server to test its viability for my company.
I have a few questions which may be rather basic but which I cannot find to answers. Hopefully some of these can be answered by someone
- Are you able to view 'closed' tickets Yes, through the "Search" function.
- Are you able to close a ticket without having to submit copy within a message box
Not from my experience. There must be a message body. If I don't have anything I just type in "closed".
- Are you able to set up automate archive functions - i.e back up and archive once a month - so that older requests were not clogging the system (but can be referred to if need be)
You mean automatically close tickets that are too old? I'm not sure if it can do that automagically.
- Can attachments be saved on a different server?
I don't think so, but I'm not sure.
- Are you able to delete users, queues etc (or hide them) I see you can add and amend but I am thinking about when categories become redundant
In my experience, nothing can ever be deleted from OTRS. If you don't need it anymore, it's simply changed to "invalid".
Kind Regards
---------------------------
Caspar Kennerdale
Operations and Production Manager
Web Operations
Centaur Media plc
79 Wells Street,
London,
W1T 3QN
020 7970 4680
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