Hi,
No there’s nothing in the error logs
about it.
I am however, continuously getting the
following error in the otrs log although I doubt it has anything to do with it…:
[Thu Oct 4 15:20:04
2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module
'Kernel::Config::GenericAgent' not found
But the GenericAgent.pl file is indeed
where it’s supposed to be.
-Emily
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Nernberg
Sent: 04 October 2007 15:00
To:
Subject: Re: [otrs] IE7 crashing
On 10/4/07, Emily
Flynn <eflynn@alliedpensions.com>
wrote:
I've been using the OTRS GUI with Firefox, and I've checked that any
pages where I've edited the html render OK in IE7. I never actually used
OTRS with IE7 though, and a colleague of mine who uses IE7 came across a
problem this morning.
When he goes to reply to a new ticket to say request received and to change the
state, as soon as he hits submit, the internet explorer error 'page cannot be
displayed' comes up, however the email does get sent to the person who created
the ticket, and indeed, the state gets changed. Hitting the back button
will bring you back to where you were no problem.
I don't understand what might be causing this problem as the page right after
submitting the request received email is no different to the page viewed
previous to the reply page.
Has anyone checked the webserver's error logs?