Re: [otrs] delayed mail

9 Apr 2009

      Two hours delay even:

Received: (from root@localhost)
	by isdus-2.internext.co.za (8.14.3/8.14.3/Submit) id
n39BNqi9014712
	for brent@nxtnow.co.za; 
*** Thu, 9 Apr 2009 13:23:52 +0200

Received: from localhost.localdomain (localhost.localdomain [127.0.0.1])
	by localhost.localdomain (8.13.8/8.13.8) with ESMTP id
n399e2E2016490
	for ; 
*** Thu, 9 Apr 2009 11:40:02 +0200

See also the warning:
...
X-Authentication-Warning: localhost.localdomain: apache set sender to
<> using -f
Soemthing in your sendmail call or set up.

frans
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Brent Botha
Sent: donderdag 9 april 2009 15:46
To: otrs@otrs.org
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 27
This what I have
Return-Path: 
Received: from relay1.internext.co.za ([xxx.xxx.xxx.xxxx])
  by nxt.dsl.internext.co.za (8.14.1/8.14.2) with ESMTP id
n39BNvr8010624
  (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256
verify=FAIL)
  for ; Thu, 9 Apr 2009 13:24:03 +0200
Received: from isdus-2.internext.co.za (isdus-2.internext.co.za
[70.86.141.66])
  by relay1.internext.co.za (8.14.1/8.14.1) with ESMTP id
n39BNpfX016485
  for ; Thu, 9 Apr 2009 13:23:51 +0200
Received: from isdus-2.internext.co.za (lt [xxx.xxx.xxx.xxx])
  by isdus-2.internext.co.za (8.14.3/8.14.3) with ESMTP id
n39BNq0e014714
  for ; Thu, 9 Apr 2009 13:23:52 +0200
Received: (from root@localhost)
  by isdus-2.internext.co.za (8.14.3/8.14.3/Submit) id
n39BNqi9014712
  for brent@nxtnow.co.za; Thu, 9 Apr 2009 13:23:52 +0200
Received: from localhost.localdomain (localhost.localdomain
[127.0.0.1])
  by localhost.localdomain (8.13.8/8.13.8) with ESMTP id
n399e2E2016490
  for ; Thu, 9 Apr 2009 11:40:02 +0200
Received: (from apache@localhost)
  by localhost.localdomain (8.13.8/8.13.8/Submit) id
n399e2n1016489
  for brent@nxtnow.co.za; Thu, 9 Apr 2009 11:40:02 +0200
X-Authentication-Warning: localhost.localdomain: apache set sender to
<>
using -f
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Subject: Re: [Ticket#2009040710000016] New State "closed successful"!
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.3.4)
Date: Thu, 9 Apr 2009 11:40:02 +0200
X-Loop: yes
Message-ID: <1239270002.655090.962471289.9.2@nxtnow.co.za>
To: brent@nxtnow.co.za
From: OTRS System 
X-Spam-Score-ISDUS-2: 0 (0) RECIPIENT_EXPLICITLY_EXEMPTED
X-Scanned-By: MIMEDefang 2.63 on xxx.xxx.xxx.xxx
X-Scanned-By: MIMEDefang 2.61 on xxx.xxx.xxx.xx
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 03:37 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 27
Send otrs mailing list submissions to
  otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
  http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
  otrs-request@otrs.org
You can reach the person managing the list at
  otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re:  otrs Digest, Vol 7, Issue 24 (Marco Vannini)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 15:36:33 +0200
From: Marco Vannini 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24
To: "User questions and discussions about OTRS." 
Message-ID:
  <7bd09e660904090636q1208f08cpc8cf8106fb58fc9d@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
If you are using outlook, selecting a message and clicking with the
right button there is "Message Options...". It opens a windows where
you can find something like:
Microsoft Mail Internet Headers Version 2.0
Received: from MIEXC04 ([xxxx]) by MIEXC06.xxxxh Microsoft
SMTPSVC(5.0.2195.6713);
   Thu, 9 Apr 2009 14:42:55 +0200
Received: from rmexc03.xxxx ([xxxxx]) by MIEXC04.xxxx with Microsoft
SMTPSVC(5.0.2195.6713);
   Thu, 9 Apr 2009 14:42:54 +0200
Received: from RMEXC02.xxxx ([xxxx]) by rmexc03.xxxx with Microsoft
SMTPSVC(5.0.2195.6713);
   Thu, 9 Apr 2009 14:42:52 +0200
X-MimeOLE: Produced By Microsoft Exchange V6.0.6603.0
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/mixed;
  boundary="----_=_NextPart_001_01C9B910.B1982084"
[...]
This message, in this case, tooks 3 sec to reach me (or at least the
server where I pop3 it)
On Thu, Apr 9, 2009 at 3:27 PM, Brent Botha 
wrote:
...
Ok where would or should I say can I find the raw data you are
speaking
of??
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 03:22 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 24
Send otrs mailing list submissions to
? ? ? ?otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
? ? ? ?otrs-request@otrs.org
You can reach the person managing the list at
? ? ? ?otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
? 1. Re: ?otrs Digest, Vol 7, Issue 22 (Marco Vannini)

...
-
...
Message: 1
Date: Thu, 9 Apr 2009 15:21:09 +0200
From: Marco Vannini 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22
To: "User questions and discussions about OTRS." 
Message-ID:
? ? ? ?<7bd09e660904090621u5f4a2c98s1754785894b055f1@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
As soon as you receive the email (or if you just have one) try to
read
...
the hidden headers (raw data of the email), there you could find
where
is spent the time.
On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha 
wrote:
...
Using our default Smtp server
We don't have any problem send mail if send out there maybe a one
minute
delay.
But OTRS mail are taking up to an hour sometimes before I receive
anything.
Sent a message to myself after the last post and still waiting
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 03:05 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 22
Send otrs mailing list submissions to
? ? ? ?otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
? ? ? ?otrs-request@otrs.org
You can reach the person managing the list at
? ? ? ?otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini)
? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha)

...
--
...
...
Message: 1
Date: Thu, 9 Apr 2009 14:58:15 +0200
From: Marco Vannini 
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS." 
Message-ID:
? ? ?
?<7bd09e660904090558g6483a130v653c8582bb42be7a@mail.gmail.com>
...
Content-Type: text/plain; charset=ISO-8859-1
Postmaster jobs are managed by the crontab. Try to modify (as in
fedora) /opt/otrs/var/cron/postmaster*
and then
service restart otrs
For the outgoing email depends on what you use (smtp or sendmail or
other)....
On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha 
wrote:
...
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system
there
is
a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster ?mail
account
and
say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner
or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING
TICKET
SYSTEM
ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed
and/or
otherwise authorized personnel. The information contained herein
and
attached is confidential and the property of The NXT Thing Now
(Pty)
Ltd.
If
you are not the intended recipient, please be advised that viewing
this
message and any attachments, as well as copying, forwarding,
printing,
and
disseminating any information related to this email is prohibited,
and
that
you should not take any action based on the content of this email
and/or
its
attachments. If you received this message in error, please contact
the
sender and destroy all copies of this email and any attachment.
Please
note
that the views and opinions expressed herein are solely those of
the
author
and do not necessarily reflect those of the company. While
antivirus
protection tools have been employed, you should check this email
and
attachments for the presence of viruses. No warranties or
assurances are
made in relation to the safety and content of this email and
attachments.
The NXT Thing Now (Pty) Ltd. accepts no liability for any damage
caused
by
any virus transmitted by or contained in this email and
attachments. No
liability is accepted for any consequences arising from this
email.
Please consider the environment before printing this email

...
--
...
...
...
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
------------------------------
Message: 2
Date: Thu, 9 Apr 2009 15:02:13 +0200
From: "Brent Botha" 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21
To: 
Message-ID:

...
U98TH
...
...
UwsBAAAAAA==@nxtnow.co.za>
Content-Type: text/plain; ? ? ? charset="us-ascii"
Ok thanks guys Postmaster is working but when I close a ticket
there
is
still a big delay or if I make any changes
Any Suggestions
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 02:56 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 21
Send otrs mailing list submissions to
? ? ? ?otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
? ? ? ?otrs-request@otrs.org
You can reach the person managing the list at
? ? ? ?otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha)
? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial)
? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha)
? 4. Re: ?Customer Notifications New Ticket/Closed Ticket
? ? ?(Jeremy Adams)

...
--
...
...
Message: 1
Date: Thu, 9 Apr 2009 14:12:19 +0200
From: "Brent Botha" 
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19
To: 
Message-ID:

...
4jc1p
...
...
Er4BAAAAAA==@nxtnow.co.za>
Content-Type: text/plain; ? ? ? charset="us-ascii"
Centos Linux
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf
Of
otrs-request@otrs.org
Sent: 09 April 2009 02:09 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 19
Send otrs mailing list submissions to
? ? ? ?otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
? ? ? ?otrs-request@otrs.org
You can reach the person managing the list at
? ? ? ?otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)

...
--
...
...
Message: 1
Date: Thu, 9 Apr 2009 14:08:23 +0200
From: Frans Stekelenburg 
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS." 
Message-ID:
? ? ? ?<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE@EX-BE-
001.ASP.IS.NL>
...
Content-Type: text/plain; charset="us-ascii"
Unix or windows?
Postmaster function (script) ?is called from a scheduled command.
On
unix in cron. By default every 10 minutes.
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf
Of
Brent Botha
Sent: donderdag 9 april 2009 13:38
To: otrs@otrs.org
Subject: [otrs] Time delays on Recieving Tickets
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system
there
is a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster ?mail
account
and ?say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING
TICKET
SYSTEM ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed
and/or otherwise authorized personnel. The information contained
herein
and attached is confidential and the property of The NXT Thing Now
(Pty)
Ltd. If you are not the intended recipient, please be advised that
viewing this message and any attachments, as well as copying,
forwarding, printing, and disseminating any information related to
this
email is prohibited, and that you should not take any action based
on
the content of this email and/or its attachments. If you received
this
message in error, please contact the sender and destroy all copies
of
this email and any attachment. Please note that the views and
opinions
expressed herein are solely those of the author and do not
necessarily
reflect those of the company. While antivirus protection tools have
been
employed, you should check this email and attachments for the
presence
of viruses. No warranties or assurances are made in relation to the
safety and content of this email and attachments. The NXT Thing Now
(Pty) Ltd. accepts no liability for any damage caused by any virus
transmitted by or contained in this email and attachments. No
liability
is accepted for any consequences arising from this email.
Please consider the environment before printing this email
http://www.passport.panda.org/