Hi Steve,<br><br>The best way to go about it is to change it in a custom translation file.<br><br>See here:<br><br><a href="http://doc.otrs.org/developer/3.1/en/html/contributing.html#custom-translation-file">http://doc.otrs.org/developer/3.1/en/html/contributing.html#custom-translation-file</a><br>

<br>You could have a custom translation file that &quot;translates&quot; the word &quot;Service Level Agreement&quot; to &quot;Severity Type&quot; and this makes sure that everywhere in the front end this string is used, no matter what DTL file it comes from, your string is used instead. <br>

HTH,<br>Mike<br><br><div class="gmail_quote">On Wed, Feb 13, 2013 at 6:09 PM, Steve Clark <span dir="ltr">&lt;<a href="mailto:sclark@netwolves.com" target="_blank">sclark@netwolves.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">


  

    
  
  <div bgcolor="#FFFFFF" text="#000000">
    Hello,<br>
    <br>
    Could someone clue me in on the correct way to change a label that
    appears when working<br>
    with a ticket. Example I want to change &quot;Service Level Agreement&quot; to
    like &quot;Severity type &quot;.<br>
    <br>
    I see that this appears in the following file in
    Kernel/Output/HTML/Standard<br>
    AAATicket.dtl<br>
    AdminGenericAgent.dtl<br>
    AgentTicketActionCommon.dtl<br>
    AgentTicketEmail.dtl<br>
    AgentTicketMasterSlave.dtl<br>
    AgentTicketOverviewMedium.dtl<br>
    AgentTicketOverviewPreview.dtl<br>
    AgentTicketPhone.dtl<br>
    AgentTicketPrint.dtl<br>
    AgentTicketSearch.dtl<br>
    AgentTicketZoom.dtl<br>
    <br>
    Should I copy these to my own Theme dir and change them or is there
    one file I can<br>
    change to accomplish this.<span class="HOEnZb"><font color="#888888"><br>
    <br>
    <br>
    <div>-- <br>
      Stephen Clark<br>
      <b>NetWolves</b><br>
      Director of Technology<br>
      Phone: 813-579-3200<br>
      Fax: 813-882-0209<br>
      Email: <a href="mailto:steve.clark@netwolves.com" target="_blank">steve.clark@netwolves.com</a><br>
      <a href="http://www.netwolves.com" target="_blank">http://www.netwolves.com</a><br>
    </div>
  </font></span></div>

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