Robin,
2008/7/15 Robin Bowes
Hi,
In the process of my testing, I've run into a stale MX record which resulted in 800 new tickets created, from MAILER-DAEMON with subject "Warning: could not send messaage.. etc. etc".
I had a similar problem when testing non-functional requirements. To get rid of them I just hacked the database with a judicious use of "delete from ..." directly but I wonder if the OTRS gurus have a better strategy.
From the queue view, I can only see 15 msgs at once (I presume I can change this in the config somewhere, but haven't looked yet) and I don't see a way to "select all". I tried clicking on each box on the page to do bulk action but I get a very annoying dialog box telling me I've selected the check box for each one I click - this should be turned off, IMHO.
You can turn off the dialog box by setting this in your Config.pm $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0; Cheers Alistair