
12 Aug
2009
12 Aug
'09
2:11 p.m.
On Wed, Aug 12, 2009 at 10:03 AM, LQ Marshall
Have you enabled notifications on the user agent's profile preferences? - When in doubt print it out.
The user does not have a profile do they? It's a random customer sending email to our support address. I go into "users" and then "*" and there is no user showing up for my email customer (me at this address) I'm not talking about the agent. I'm talking about the user/customer sending email to the customer support email address. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"