Hi, I´ve been playing around with OTRS v2.4.6 and was able to exclude (since we do not want to use these features) phone ticket/email ticket from the navigation bar through the option…

Ticket -> Frontend::Agent::ModuleRegistration

…at Admin -> Misc -> Sysconfig

But I am not sure this is exactly what you need since for us,  enabled/disabled in all views theses buttons. Maybe there is an item like this (ModuleRegistration) specifically for the Dashboard. Just an idea. Hope this can help.

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephan Lang
Sent: quarta-feira, 27 de janeiro de 2010 06:18
To: User questions and discussions about OTRS.
Subject: [otrs] Dashboard: how to add phone-ticket to menu bar?

Hi @ all,

this question has already been asked some time ago but I can’t find an answer, maybe there is none yet.

The original Question is here:

http://lists.otrs.org/pipermail/otrs/2009-November/029335.html

I’d like to do the same thing, display the Ticket Submenu while the Dashboard is displayed.

Is there a config option?

What files need to be edited?

Yours sincerely

p.p. Stephan Lang
System Administrator


Tel.: +49 9180 189-276
Fax.: +49 9180 189-55276
E-Mail: stephan.lang@bockonline.de
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