AFAIK customers can't use the App, it's for agent actions only.
Customers have the web portal which works on any device.
Steve
On 9 July 2013 15:15, KalyanaChakravarthy MP
Hi All,
OTRS DS Helpdesk Application installed in mobile . OTRS Agent login working fine. but Customer user login not working .
i am used agent login
name: test url : www.mysite.com/otrs/json.pl username: xyz password : *****
i tryed customer login same way but not working
I use url : www.mysite.com/otrs/json.pl (customer.pl) user name and password is correct only but Error showing ur " Auth for user XXX failed!”.
Anyone know ,update customer views login.
Thank you & Regards,
Kalyana chakravarthy M .P,
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