[otrs] Mapping of CI´s to a Ticket on receive

Hi, Is it possible to configure OTRS to map CI´s to an incoming ticket when it is fetched by mail automatically? The Customer e-mail address and the CI´s owner is the same Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489