Hi Mario, you could do this with the ExternalTicketNumber sysconfig settings. You need a dynamic field where the order number is stored. Then you can define in the sysconfig setting how OTRS can find the order number (it's a regular expression) and where to store it... Cheers, Renée Am 22.02.19 um 09:10 schrieb :
Hello again,
we have tickets with a unique Order numbers in the Body/Text. Based on that order number we have incoming Ticket "traffic".
Right now, i have to manually search for the existing ticket and merge it.
How can i automate this? With the Postfilter or Generic Agent?
A simple example would be awsome.
Cheers, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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