Hi folks,

I've experimented an encoding issue (described below) on my configuration files.

My Ticket Default State has accented characters and with no explanation, every new tickets fetched from pop account stopped being processed and PostMaster.pl fails with "Message: No StateID for "Créé !"". Any attempt to process manually the failed tickets fails with same message whereas ticket creation via web interface keeps working.

I exported Sysconfig via administration interface and noticed that all accented characters were changed to their UTF8 equivalent such as "\x{e9}" for é. Any modification of corrupted characters and uploading a correct sysconfig via administration interface corrupts as well accented characters.

The only way I solved this issue was editing directly the ZZZAuto.pm file to uncorrupt my states.

Have any of you ever encountered a similar issues, and if so, did you found where it comes from ?

My OTRS installation uses OTRS 2.3.3 powered by Fedora Core 6, and Postgresql 8.1.8

Regards

	Hery Njato Randriamanamihaga Open Source Center - Atos Origin Campus Atos - River Ouest - P3.N7 80 Quai Voltaire - 95877 Bezons Tel : +33 (0) 1 73 26 15 14
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