Because the "old and original" ticket switches to a special state (merged) and it´s article/contend is moved to the other ticket.
If you now split it, OTRS will create a new ticket and move the proper article into this new one.
Think about a box system.
You got 2 boxes, where in both boxes a piece of wood is in.
If you move that wood from box A to box B, box A is empty and box B has 2 pieces of wood in it.
Should you want to have two boxes again, you will pick an empty new box to put one of the wood pieces into.
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Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Muhammad El-Sergani
Gesendet: Dienstag, 26. April 2011 15:58
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] How to split a ticket
Yeah, but i found some strange stuff actually... like y does OTRS create a Phone ticket then?!
Thanks and Best Regards,
Muhammad El-Sergani.
On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark