Hello List - When I use this code in my config.pm, I get free fields allright, but, the "key" part is selectable too (which I don't want) and the default text does not work. === $Self->{"TicketFreeKey1"} = { '' => '-', 'Impact' => 'Impact', }; $Self->{"TicketFreeText1"} = { '' => '-', 'Global' => 'Global', 'National' => 'National', 'Site' => 'Site', 'Department' => 'Department', 'Single User' => 'Single User', }; # default selection (if wanted) $Self->{"TicketFreeText1::DefaultSelection"} = 'Single User'; === Can someone please tell me how I could change the above? Is it the '' => '-', line in TicketFreeKey1 which is causing the Key to be selectable? Also, is there some problem with the way I wrote DefaultSelection? I just want OTRS to choose the Single User selection by default. Please advise, and your help is much appreciated. Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley@esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com http://www.esolia.com/ | Japanese: www.esolia.co.jp http://www.esolia.co.jp/ Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-