On 07 Jul 2016, at 09:13, Lars Jørgensen <ljorg6@gmail.com> wrote:

Well, it can be done easily enough with a hack in Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewSmall.tt:

[% RenderBlockStart("RecordTicketTitle") %]
                    <td>
#                        <div title="[% Data.From | html %]">[% Data.FromRealname | truncate(30) | html %]</div>
                        <div title="[% Data.Title | html %]">[% Data.Title | html %]</div>
                    </td>

We just commented out the div with the Data.FromRealname.

I know this won't survive an upgrade and I should do it in a separate theme, but it's easy to re-do so a can't be bothered.

2016-07-07 8:59 GMT+02:00 Lars Jørgensen <ljorg6@gmail.com>:

Thank you, that solved the biggest part of my question! I would still very much like to use the "last poster" part of that column, but that seems not to be possible.

2016-07-06 21:27 GMT+02:00 Florian Edlhuber <florian.edlhuber@gmx.de>:

Hi,

05.07.2016 14:12 - Lars Jørgensen schrieb:
> We are wondering how to change the "Title" field on
> T​icket::Frontend::AgentTicketLockedView

Ticket → Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader 

should be the correct setting for the title.


displaying the title in separate column, you need additional add ons AFAIR

--
Florian

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