On Fri, 19 Mar 2004, Robert Kehl wrote:
Please ensure to actually restart your webserver. A reload isn't enough, btw.
that was the problem, i didn't realize that some Config.pm edits require httpd to be restarted. thanks, it works now.
Any ideas what i might be doing wrong or how i can get the change to take effect?
Yet, but a simple one. We once had the situation that a list member was consequetly stating that this and that were his xyz confguration, and he were to get this and that error (which he shouldn't get at all). Indeed he was merely copying the contents of posts of other members of the lists showing the right answer while he actually didn't even touch his (syntax-erratic) confg files. This can happen, may happen, but needn't to, needed it?
yes, well, some people are just lame and that's the way the world is for now.
To conclude: Please, please recheck your Config .pm twice and double and once again.
no need. restarting the webserver did the trick. it might be useful to add to the manual that some edits require a restart of otrs and apache. my psychic powers failed me.
Please take into regard that a subsequent definition of $Self->{ResponseFormat} will yield to just and only that very last assinged value to be held. Ie. you have to comment any subsequent definfition of $Self->{ResponseFormat}.
i'm not sure i understand. can you provide an example perhaps? thanks for the help robert. ~steven
hth,
Robert Kehl
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