So is escalation time the amount of time that it takes for a ticket without
any activity to be raised to a higher priority level?
thanks
marshall
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Robert Kehl
Sent: Tuesday, June 22, 2004 1:32 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket notification after certain amount of time
On Friday, June 18, 2004 12:30 AM
Marshall28
Is there a way to notify the owner of a ticket if he/she hasn't addressed the issue after a set period of time? Say I just became the owner of a ticket and ended up forgetting about it, can I have OTRS send me a notification that the ticket is still active after 2 days of not accessing that ticket?
This is the Escalation time, combined with a lockout time. See the docs and Kernel/Config/Defaults.pm for examples. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/