Hello all,

I was not able to solve my previous issue:

>>   I setup a generic agent to assign new tickets from a certain user to

>>   change the owner to another user. When I save the agent, it warns me that

>>   35 tickets will be effected.

>>

>>

>>

>>   However when I click "Run now", none of the tickets are changed. I tried

>>   something as simple as assigning all new tickets a user and even that

>>   doesn't work. I see in the system log that the agent is running every ten

>>   minutes, but it still does not make any changes.

>>

>>

>>

>>   Could this be a permission problem of some sort? Any advice is greatly

>>   appreciate. Thank you,

Therefore I was wondering if there is a way to automatically assign ownership to the same person on any tickets that are created when sent in via email. I have set up about 20 rules to correctly place them in queues, but there does not appear to be any kind of line I can put in there that would assign ownership as well. Any suggestions? Thanks!

- Jon