Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and verify the otrs-web virtual directory is pointing to the correct location then bounce Apache.

Steve



On 5 July 2012 16:26, Derek Kiely <dkiely@kemptechnologies.com> wrote:

Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step increment,

All appears to be OK except that when I click on ticket properties I get the following error message

Inline images 1

I followed the upgrade scripts exactly, it also looks like the js/js-cache is pointing to the wrong directory it is pointing to /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ 

Any help would be greatly appreciated.

Derek Kiely



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