Hi, did you try to execute this command in directory /opt/otrs/bin/ ? su -c "./otrs.Console.pl Maint::PostMaster::MailAccountFetch --force-pid" -s /bin/bash otrs -----Ursprüngliche Nachricht----- Von: otrs [mailto:otrs-bounces@lists.otrs.org] Im Auftrag von Santiago DIEZ Gesendet: Dienstag, 5. Dezember 2017 11:43 An: OTRS LIST Betreff: [otrs] MailAccountFetch stopped working Hi, We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now. We've made no change at all (it's only 3 of us) to the config but last night, the program stopped fetching emails. I can still manually fetch emails going to otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but it only download 10-15 at a time. The cron was set as follow (on July 20th) : Daemon::SchedulerCronTaskManager::Task###MailAccountFetch - Function = Execute - MaximumParallelInstances = 1 - Module = Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch - Schedule = * * * * * - TaskName = MailAccountFetch There is NO error message in otrs/index.pl?Action=AdminLog. I've tried the following : 1) Restart daemon > No luck sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start 2) Empty the cache > No luck sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete 3) Restart daemon and mysql and empty the cache > No luck sudo /opt/otrs/bin/Cron.sh stop otrs sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop sudo /etc/init.d/mysql stop sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete sudo /etc/init.d/mysql start sudo /opt/otrs/bin/Cron.sh start otrs (the daemon restarted automatically after a few minutes) What else can I do? Regards ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris ------------------------- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs