Re: [otrs] Diff Between "Notifications" and "Auto Responses"

KartheeK wrote:

If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is:

Whats the technical diff between a "Notification" and "Auto Responses"

We'll there's not much technical difference as they're both e-mails. An auto response is an automatically generated reply to a customer and a notification is an automatically generated e-mail to notify someone of a particular change (state update, owner update, etc.). Nils Breunese.