I think that the best is to install new otrs and then sync the files. I've made many changes in configuration of otrs. For example create clients,groups,roles, queues, autoresponds. and the Sysconfig options. I
clients, etc. is stored in the DB, so syncing the files would have no effect.
don't remember all of them, and I don;t wont to configure it from the beginnig.
The config is stored in: /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config/Files/ZZZAuto.pm
My version of otrs is: otrs-2.3.4. I saw that the newest version is: otrs-2.4.4. Could I safely install the new version and sync only my files - templates/remaked configs, and insert old database?
no, you have to update your database structure and the old templates are not compatible with the new OTRS version. Cheers Lars