Morning ;)
Have a look at this E-Mails ..... It´s a Bug and there is an updated file to get thing working again :)
http://www.mail-archive.com/otrs@otrs.org/msg27761.html and espacialy this one here : http://www.mail-archive.com/otrs@otrs.org/msg27762.html
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Rodrigo Correa ---31.10.2009 13:53:19---Hello, I have updated my version of OTRS 2.3.3 to 2.4.5, everything is apparently OK.
From: |
Rodrigo Correa <rod_luiz@hotmail.com> |
To: |
OTRS <otrs@otrs.org> |
Date: |
31.10.2009 13:53 |
Subject: |
[otrs] Status de tickets and text ticket |
Sent by: |
otrs-bounces@otrs.org |
Hello,
I have updated my version of OTRS 2.3.3 to 2.4.5, everything is apparently OK.
I'm having some doubts:
When I answer a ticket, he automatically come with this status of "closed successful", and in fact it should be as "OPEN". How do I change it?
And also when I answer a ticket, a text is added to the message "SCALAR (0x82d7f6e4)", what is it?
TKS,
Rodrigo Corrêa
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