Hi Justin,

the right way to do that is to use the otrs cron scripts already provided.
You should go to $OTRS_HOME/var/cron, then modify the postmaster_mailbox.dist file like this

# fetch email every 2 minutes
*/2 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null

save it as $OTRS_HOME/var/cron/postmaster_mailbox (without .dist extension)

then issue a as root a:

$OTRS_HOME/bin/Cron.sh restart otrs

Ciao, d.

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Justin Holt
Inviato: giovedì 28 maggio 2009 22:30
A: otrs@otrs.org
Oggetto: [otrs] Make the postmaster mail plugin check for new work orders quicker.

Hi all,
I was just wondering if there was anyway to decrease the time between when the postmaster mail plugin checks for mail. Right now it does it every 10 minutes (ex. 3:40 then again at 3:50 and again at 4:00). Is there anyway to have it maybe check every 5 minutes or every minute? I have tried playing with the Crontab.txt file with no change in speed.

Thanks a lot,
Justin Holt
Town of Vernon IT Intern