8 Feb
2013
8 Feb
'13
11:08 p.m.
During a service interruption we often have many people reporting the same problem, each creating a ticket. Is there a way to merge the tickets in such a way that every customer will still receive replies and updates to the ticket? This would make it easier for our agents to manage communication about the interruption. From what I can see, the current behaviour is that when you merge tickets only the customer of the ticket you merged into receives messages. -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443