Isn't that what the 'locked tickets' are? Greets, Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von magicboiz Gesendet: Freitag, 15. Januar 2010 13:34 An: otrs@otrs.org Betreff: [otrs] Custom Queue Ticket View Hi there I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option......Like "My Queues" view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Best regards!! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/