Dear friends, I am trying to install the otrs ticket system on a web hosting server. I have configured everything as per the instructions in the readme.txt. I am not able to fix the problem here in installer.pl I did try to place the path manually but then it wasnt able to go further properly. Please can anyone help me. opendir(./../../../..): Permission denied at /usr/lib/perl5/5.6.1/FindBin.pm line 143 Can't locate Kernel/Config.pm in @INC (@INC contains: // ../../Kernel/cpan-lib // ../.. /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.6.1/i386-linux /usr/lib/perl5/vendor_perl/5.6.1 /usr/lib/perl5/vendor_perl .) at ./installer.pl line 43. BEGIN failed--compilation aborted at ./installer.pl line 43. bash-2.05a$ Amol S Chawathe