Hi, After switching to v1.3 and starting to use the FAQ-system more intensive, we came to some kind of structural problem of the FAQ, especially in the implementation of the language. What we see as a better implementation of a multi-lingual FAQ: * the starting point is the question, then with a translation for each available language. Agents can look up questions in their own language and select the appropriate language as needed to answer the customer. Users can search the questions in their prefered language. When the question is not available in their language they can still look up the question in the default language. * In OTRS it starts with languages, where you can define questions for each of those languages, without any link between the same question in different languages. This makes it quite hard to keep the questions synchronised between the languages. diagram of both structures: http://student.kuleuven.ac.be/~s0164195/FAQ.png Does anyone have ideas about the FAQ-implementation and how to keep everything synchronized between languages? (or how it will be done in v2.0) greetings, Jan Marien