Greetings,<br>I am using OTRS 2.1.6<br><br>When I&#39;m using any kind of response linked to a queue, I&#39;m getting the following inside the message:<br><br>&quot;&lt;name&gt;&quot; &lt;email&gt; wrote:<br><br>&gt; &lt;snippet&gt;
<br>&gt; <br>&gt;&nbsp; <br>&gt; <br>&gt; <br><br>How can I control the above or remove it? I just need what I write in the response to be displyed.<br><br>Regards<br>