Hi Jon, On Wed, Dec 11, 2002 at 04:05:16PM -0600, Jon Conkle wrote:
the way i have it set up, there are only two email addresses in OTRS - the default otrs@localhost, and the one i added - rma@cctvwholesalers.com I set the default otrs@localhost to be invalid, so the only option would be the rma@ one. I also set this email to be the default 'auto-response from'. However, every time i test this out (test user creates ticket), the auto response always shows OTRS System (otrs@localhost) in the From: header instead of the rma@. What am I missing here?
That's strange. This works for me. :-/ Maybe you mean "response"? So you have to set the from address for the queue! (auto-responses are e. g. 'default reply', response are default answers shown in the qeue view)
Jon Conkle
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.