Hi,

 

no, but in the logfile (syslog, not sysconfig!) could we find some hints or errors ;)

 

Regards

Flo

 

 

We need to make some settings in the syslog for being able to selectting SLAs and Service?

 

Regards,

Xiaoxing

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Edlhuber Florian
Sent: lundi 25 juillet 2011 10:51
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't set service or SLA for a new ticket

Hi,

 

I can tell you, how I did it ;)

 

First set up the services in admin panel – Services.

Second assign the services to the customers (or set default) in admin panel Services <-> Customers

At this point, I see the selected (default) services in the “new ticket” window

Third I made the SLAs and assigned them to the services.

At this point, if I select a Service in the “new Ticket” I automatically get the correct assigned SLA(s)

 

Do you have any information in the syslog?

 

Regards

Flo

 

 

 

I have already done that too. It didn't solve the problem. What about the SLAs?

 

Best regards,

Xiaoxing

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Edlhuber Florian
Sent: lundi 25 juillet 2011 10:39
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't set service or SLA for a new ticket

Hi Xiaoxing,

 

after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer

you can add the service to the customer or set as “default service” for all

 

hth

 

regards

Flo