Re: [otrs] Compose Answer (email)

I tried to move the tickets to queue "Raw", "empty answer" is avaiable at Compose Answer. The ticket is send from a non systemmail address. I don't know if them are "external email". 2010/3/1 Justin Noel :

Email responses are only available when you are clicked on the articles that are "external email".  Are you sure you are on the first article from the customer? Justin Noel http://www.calendee.com

On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong wrote:

...

I create two Queues at my OTRS test system (2.4.7), and assign its Systemaddress, and "empty answer" and "test answer" added to the queue response [Responses <-> Queue], but there is not "Compose Answeer(email) can let me repose all tickets at these two queues. can you tell me what happen with these two queues and how to fix. thanks much! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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