On Mon, Jan 11, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com> wrote:

hi Luis,

I was thinking on 2/3 solutions that for me would be usefull:

1. setting unlock timeout on the queue
2. a genericagent jobs scheduled to run Friday

3. whip agent if they don't set outofoffice on friday :D

MV

On Mon, Jan 11, 2010 at 3:13 PM, Luís Gomes <luis.strawberryworld@gmail.com> wrote:

Hello,

New otrs user question:
What would it be the best solution with OTRS to handle weekends where there are fewer agents.
How to handle their tickets if they get replies?

Thanks

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