When you use an "empty answer" you send a mail to the client. Are you
sure your smtp configuration is ok?
2007/12/21, Carlos Williams
Guys - I am responsible for a server running otrs-2.1.4-01. They OTRS system accepts emails fine and generates tickets fine however when you attempt to close the ticket with the "empty answer" option, the system hour glasses for like 1-2 minutes before it allows you to modify the ticket. It is beyond slow and never use to be this way. I don't know what to do to understand what is causing the latency. The file system on the OS is fine and does not look to be full by any means so I would think there is perhaps something wrong with the data base or something else. I have no experience with OTRS so I am scared to make any changes and don't know where to look. It works fine is the bottom line, it is just super slow.
Any thoughts?
-- This EMAIL was sent from a Linux (virus free) environment... _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/