Thanks Marco. I know it would be something that I had overlooked - all
working now.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: 15 December 2009 14:42
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problem with free text fields
You have to set in every "view". Doing a search in sysadmin for freetext
you'll get many *ticket::View*. Enter there and put the 1 on the one you
like.
On Tue, Dec 15, 2009 at 3:22 PM, Bramwell Calum
wrote:
d beyond. This means that agents can not s
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