Hi, On Mon, Jan 12, 2004 at 10:43:25AM +0100, Lars Monsees wrote:
I´ve seen that there is an option in Defaults.pm to control which hours mustn´t be used for the calcualation of the escalation time. It would be nice to have OTRS use this for the reminder mails, too.
Lars [...]
I have the same problem. I got 360 mails this monday, becase I put a reminder on some 20 tickets. It seams like otrs was sending mail each second hour all through the weekend.
Ok, I see this point. I added to Kernel/Config/Defaults.pm [...] # SendNoPendingNotificationTime # (send no pending notification this hours) $Self->{SendNoPendingNotificationTime} = { Mon => [ 0,1,2,3,4,5,6 ], Tue => [ 0,1,2,3,4,5,6 ], Wed => [ 0,1,2,3,4,5,6 ], Thu => [ 0,1,2,3,4,5,6 ], Fri => [ 0,1,2,3,4,5,6,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], }; [...] Is that ok?
-Morten
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!