Is this what you are looking for? (This is the ticket I'm testing with.)

19      customer – email-external Atom Powers  
Re-Open Test    02/26/2013 13:16        

20      system – email-external DigiPen Helpdesk
Your HelpDesk request has been updated.         02/26/2013 13:16        

21      system – email-notification-ext DigiPen Helpdesk
Your HelpDesk request has been closed           02/26/2013 13:16

On 02/26/2013 01:39 PM, Gerald Young wrote:

can you share a ticket history (in TicketZoom) for a relevant ticket?

 --
Perfection is just a word I use occasionally with mustard.
--Atom Powers--
Director of IT
DigiPen Institute of Technology
+1 (425) 895-4443
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