Hello Alex. Pending-reminder. I want, when any ticket is panding-reminder, automatically sent notification for team leader. Honza. Alexander Scholler napsal(a):
Hi Honza,
Honza Rezab schrieb:
Hello all.
How can I make automatically notification for team leader when any ticket is timeover?
What do you mean with timeover - automatic ticket unlock or escalation or exceed of pending-reminder time?
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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