Many thanks -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Monsees Sent: martes, 25 de agosto de 2009 10:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] 2 questions about priority ORDER Hi,
2) in the agent views the colour is different depending on priority from grey to red . What's the criteria ?
Can we change the colour scheme in order to maintain the same approach but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to change it like this (diff): @@ -409,13 +409,13 @@ background-color:#d1d1d1; } /* priority id color */ -.PriorityID-1 { +.PriorityID-5 { background-color:#cdcdcd; font-size:12px; font-family:Geneva,Helvetica,Arial,sans-serif; vertical-align:top; } -.PriorityID-2 { +.PriorityID-4 { background-color:#cdcdcd; font-size:12px; font-family:Geneva,Helvetica,Arial,sans-serif; @@ -427,13 +427,13 @@ font-family:Geneva,Helvetica,Arial,sans-serif; vertical-align:top; } -.PriorityID-4 { +.PriorityID-2 { background-color:#ffcccc; font-size:12px; font-family:Geneva,Helvetica,Arial,sans-serif; vertical-align:top; } -.PriorityID-5 { +.PriorityID-1 { background-color:#ffaaaa; font-size:12px; font-family:Geneva,Helvetica,Arial,sans-serif; hth, Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/