I did an upgrade to 2.2.6, problem still the same And I narrowed down the problem a bit: see my response yesterday 17:34H I think it is an OTRS problem with the headers of an email On the same machine, some tickets do have the problem and others don't I did check the mail -as you advised- with the "plain" option in a ticket It triggered me that the tickets with the problem, had a quite large header Please have a look at my yesterday response regards Peter van Beugen -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Shawn Beasley Verzonden: woensdag 2 april 2008 13:28 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ?? Hi Peter van Beugen,
OTRS dev's: I think there is an OTRS bug somewhere, but I can't address it. How to deal with this? Regards, Peter van Beugen
[...] Please upgrade to the 2.2.6, or do a clean install on another machine and test it there. I feel there is a config problem somewhere. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann