Hi Ralf,

08.04.2016 14:58 - Ralf Hildebrandt schrieb:
> We're having a lot of templates for answers and the like.
> Is there any way of finding out how often a template was actively used
> by the agents?

In OTRS 3 there was a Add On from OTRS AG available. It was a add on 
for the stats. But for the Version 5 I don't know this function or a 
add on available.

regards
Florian