Hi Tom, On Mon, Jun 24, 2002 at 12:05:28PM +0200, Tom Schröder wrote:
is there any cronjob that will handle the autoresponse or notify mails?
No cronjobs for autoresponse or notify mails. Autoresponse and notify mails are handled by bin/PostMaster.pl. If a email is delivered to the local user otrs, procmail will pipe the email through bin/PostMaster.pl. You also ca test this with a test-email "cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl".
I activated them in the configuration but get no mail. "Normal" answer mails from an agent are working just fine.
Maybe you have a point where I can look to track this issue.
Autoresponse: * Check if the emails to the user otrs appears in the OpenTRS system * Check if there is a autoresponse (auto reply) for this queue configured * Check /var/log/messages (OTRS-LOGs) * Check the /var/log/mail file (logfile of the MTA) Notify mails (to the agents - new ticket/got follow up): * Only "custom queues" will get notifications * Check if the agent enabled notifications (AgentView::Preferences of AdminView::User) * If a new ticket is in a users "custom queue" but the user got no notification, check the /var/log/messages and /var/log/mail And one important note, the login == the used email address for notifications. In the next releases we have "login" and "email". If you need more help (don't be shy), it would be nice to know: a) Is the OpenTRS system able to receive email (means, emails appear in the OpenTRS system). b) The MTA (Sendmail, Postfix, qmail, ...) c) OS System
bye!tom -- Tom Schroeder Systemadministrator
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972