I believe you have to start by going into
FrontEnd::Admin::ModuleRegistration or FrontEnd::Agent::ModuleRegistration
and reload all of you js
That sounds like you are having javascript issues. Did you validate the web
browser you are using is supported and do you have js enabled?
Regards
2014/1/1 Leah Kelly
Hello,
I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an odd problem which I have not been able to remedy or find a solution for online. It could have been that I changed something, though I cannot find what it would have been.
Here’s my problem: When creating a new email or phone ticket, the 'From Queue' drop-down is filled with a list of “<>”s. Each “<>" corresponds to a specific queue - whereupon after selecting any given “<>", you can then select an agent in the ‘Owner’ drop-down who is a member of that queue. The only way to find your queue is to select a “<>” and then see if your name is in the ‘Owner’ drop-down - thiis is currently the only way we can create a new email/phone ticket. The agents have to search through the “<> each time until they find their name in the Owner drop-down.
I can’t figure any way out to get my queues listed in this drop-down. I have searched and searched through the SysConfig files, but to no avail.
Can anybody help? Subsequently, I would love to find a way for the ‘From Queue’ and the ‘Owner’ drop-downs default to whatever agent is signed in, just to save them these two steps.
Thank you to anybody who can help in any way.
Leah Kelly --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net