Hi, I am evaluating OTRS as a candidate repacement for our old "req". There is one important feature in req that I miss in OTRS : With req, almost all the work can be done by mail (for a small team of techs) and every tech can see the answers of the others and of the customers (of course this is only suitable for a small team). Being able to work by mail is handy for members of the support team when they are off the site having only a mail access. I wanted to reproduce a similar behavior with OTRS and it looks like it is possible with minor adaptations : a) A "Post-filter" hook in Postmaster.pl (similar to the Pre-filter hook but after ticket creation to be able to get back the ticket number, Ticket-hook string, and other features like the mail addresses of techs who subscribed to the queue... b) Then I designed a post-filter called "MailCC" that does the job but I soon discovered that I needed the possibility of calling sendmail with an enveloppe "To:" different from the headers "To:". So I modified Config.pm this way (suppression of -t) : $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f '; and took care to call it with a valid To: parameter this way in SendMail.pm : if (open( MAIL, "|".$Self->{Sendmail}." $RealFrom $RealTo" )) { => The question is : Is it possible to add a "Post-Filter" hook to Postmaster.pl like I did in future versions of OTRS ? Is it possible also to permit the use of sendmail without -t option by modifying SendMail.pm ? If agreed, this could be done in a clean and supported way for everybody... Jean-Michel BARBET. PS: I can send the modified files on request. -- ------------------------------------------------------------------------ Jean-michel BARBET | Tel: +33 (0)2 51 85 84 86 Laboratoire SUBATECH Nantes France | Fax: +33 (0)2 51 85 84 79 CNRS-IN2P3/Ecole des Mines/Universite | E-Mail: barbet@subatech.in2p3.fr ------------------------------------------------------------------------