Hi Laurent
Thank you, but unfortunately I think the link you pasted was cut
short... I have not been able to search for the bug successfully, so
would you please post the URL again? Thank you very much for your help
on this!
Regards
Mike
2008/6/19 Laurent Minost
Hi Mike,
Please check http://bugs.otrs.org/show_bug.cgi?id(70 I think it will help you.
BR,
Laurent MINOST
Mike Alsweiler a écrit :
Apologies if this is a simple question - I'm new to OTRS. When a customer logs in to the customer interface, they can click the Company Tickets button to see tickets raised by others in their company. If the user clicks on the ticket raised by another, he/she gets a No Permission message.
Is there any way of making it possible for all users within the Company to view (and hopefully add notes against) tickets raised by others within their company?
Thanks in advance!
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-- Mike Alsweiler Advanced Metering Manager Formway Metering Services phone +64 9 580 1182 | mobile + 64 21 464 949 email m.alsweiler@formwaynz.com | skype mikealsweiler