I believe what you are looking for is more like the Text Modules as
mentioned in the link below.
http://www.cape-it.de/news-en/items/kix4otrs-feature-of-the-month-text-modul...
This is a great Addon developed by Cape-it.
Regards
On Tue, Sep 11, 2012 at 8:57 AM, Jean BROW
Hi,
When the agent would like to create a new e-mail (he dosen't replay to an incoming email). How can I make it possible so agent can choose one of the "Response template" in system (same template we can choose from when we replay to incoming emails).
Thanks and Regards.
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net