[otrs] Customer: Creating new ticket problem.

I didn't know how to use the $OTRS_HOME/bin/SetPermission.sh but I tryed it, and it told me: "Usage: SetPermissions.sh [OTRS_GROUP] WEB_GROUP] Try: SetPermissions.sh /opt/OpenTRS otrs wwwrun " So I use SetPermissions.sh /opt/OpenTRS otrs wwwrun, but I don't know what does OTRS_USER and WEBSERVER_USER resfers to. Then I check $Self->{Home} in my Kernel/Config.pm. It is $Self->{Home}=/ opt/OpenTRS Then I tryed again to create a new ticket at customer.pl, but got the same bad result. Do you need me to send any configuration file or something?

Hi Diego,

Quoting Diego Fernandez :

...

I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl

I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field "To" has only one option: "OTRS System - Queue: Postmaster - master queue". And click on "store" boton.

At the browser title appear "HTTP 500 Internal server error" And shows the page titled: "The page cannot be displayed"

The same occurs when I tried to store a phonecall logged as an agent.

What can i do?

This look like a filesystem permission or config problem!

Use $OTRS_HOME/bin/SetPermission.sh and check $Self->{Home} in your Kernel/Config.pm.

Martin