[otrs] ResponseFormat in AgentCompose.dtl

19 Feb 2003

      Hello,

Before I was able to change the format of the response by changing the
order of the lines inside AgentCompose.dtl:

****************************
<textarea name="Body" rows="25" cols="80">
$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}

$Data{"To"} $Text{"wrote"}:
$Data{"Body"}

</textarea> 
*****************************

Now all I see is 

$Data{"ResponseFormat"}

Is there somewhere I can change the format of my replies?

I appreciate any help=)

=Diane

[otrs] ResponseFormat in AgentCompose.dtl

Diane Shieh