Thats a gotcha, you have to activate it in Sysconfig, search for module stats and in FrontEnd::Agent::Stats look for the variable UseagentElementInStats and enable it. It is set to No by default.

Good luck.

Regars

Alvaro


On Wed, Oct 17, 2012 at 10:55 AM, Gadow, Shawn <sgadow@ocusd.net> wrote:

I am trying to create a report that lists a sum of accounted time by Owner for closed tickets.. but I don’t see owner or agent listed anywhere in the choices in the statistics module when creating reports.. any ideas?

 


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Alvaro Cordero Retana
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Gridshield Monitoreo de Redes e
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